CMS (Cloud Managed Services)
Service Catalog
Customer Success Monitoring (CSAM)
included
Architecture Consulting
included
Specialized Cloud Platform Support
included
Availability Improvement Support
–
Performance Optimization Support
–
Security Improvement Support
–
Infrastructure Monitoring
–
Premium Support
–
Dedicated Cloud Solutions Engineer
–
Operating Systems Support
–
DevOps Support
–
Database Support
–
| Service Catalog | Silver 8x5 | Gold 14x5 | Platinum 24x7 |
|---|---|---|---|
| Customer Success Monitoring (CSAM) | included | included | included |
| Architecture Consulting | included | included | included |
| Specialized Cloud Platform Support | included | included | included |
| Availability Improvement Support | – | included | included |
| Performance Optimization Support | – | included | included |
| Security Improvement Support | – | included | included |
| Infrastructure Monitoring | – | – | included |
| Premium Support | – | – | included |
| Dedicated Cloud Solutions Engineer | – | add-on | – |
| Operating Systems Support | – | add-on | – |
| DevOps Support | – | add-on | – |
| Database Support | – | add-on | – |
Supported Products
Identity Management (Entra ID)
included
Communication (networks and connectivity)
included
Computing (virtual machines)
included
Storage (object storage, disks)
included
Operating Systems (Windows Server, Debian, Ubuntu and RedHat)
–
DevOps (Azure DevOps, AKS, Azure Container Apps, GitHub Actions...)
–
Databases (Azure SQL Server, Azure MySQL, PostgreSQL)
–
| Supported Products | Silver 8x5 | Gold 14x5 | Platinum 24x7 |
|---|---|---|---|
| Identity Management (Entra ID) | included | included | included |
| Communication (networks and connectivity) | included | included | included |
| Computing (virtual machines) | included | included | included |
| Storage (object storage, disks) | included | included | included |
| Operating Systems (Windows Server, Debian, Ubuntu and RedHat) | – | add-on | – |
| DevOps (Azure DevOps, AKS, Azure Container Apps, GitHub Actions...) | – | add-on | – |
| Databases (Azure SQL Server, Azure MySQL, PostgreSQL) | – | add-on | – |
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