Thank you for trusting Teltec Data.
We are committed to maintaining the trust you place in us when you acquire our services and solutions. We understand that when you show interest in our solutions or become our partner and client, you entrust us with your data and information. Therefore, the purpose of this Privacy Policy (“Policy”) is to transparently present how your data and information may be collected, processed, shared, and stored by us for the provision of our services.
This Policy applies both to data collected and processed from visitors to our website and to data collected and processed from our clients and partners. This Policy is divided as follows to facilitate your understanding:
This document must be read together with the contract we establish for the provision of our services, if you are our client. If you have questions or need to address any matter related to this Policy, please contact us via email at contato@teltecdata.com.
Acceptance of this Policy also occurs when you access our website and agree to receive our content free of charge. This will indicate that you are aware of and fully agree with the way we will use your information and data.
You should know that you may revoke your consent at any time by requesting it as described in item 2.2 below. After such revocation, we will delete your data from our database, except when required to comply with legal or regulatory obligations or when data is used in anonymized form.
We collect the following types of information:
1.1 Information provided by you.Website contact data. If you contact us through our website (www.teltecdata.com), you may provide us with your first name, last name, phone number, email address, the content of your message, the company you represent, your business sector, and your position.
Social media and website interaction data. If you contact us through forms available on the website or through social media, we collect from these platforms your first name, last name, email, phone number, company, business sector, position, and the content of your message.
Website browsing data. When you visit our website, you will be asked whether you accept the use of cookies to improve your experience and enhance campaigns. Cookies are text files generated and stored in your browser or device by websites, applications, and online advertisements. We use cookies for the following purposes: remembering your preferences and settings, understanding your behaviors and interests, directing our marketing campaigns and sharing. Through this tool, it is possible to identify how many times you visited our website, IP address, geographic location, referral source, among others. No data will be shared with third parties or used for purposes other than those stated.
Participation in events and trade shows: When you provide your contact information to Teltec Data through participation in our campaigns, events, trade shows, lectures, among others, you will be asked and must expressly indicate whether you agree to the use of your data for the purposes indicated below. From that moment on, you will be considered a “lead” – a contact voluntarily provided by the user and considered a potential consumer for having demonstrated interest.
According to Article 9, item VII of Law 13.709/2018, you should be aware that your rights include:
To exercise these rights, simply request them via email at privacidade@teltecdata.com.
At Teltec Data, all your data and information are treated as confidential. We will only use your information for the purposes described in this document, with your prior authorization. We value your privacy and aim to ensure you can use our solutions with the best possible experience while maintaining an effective relationship.
All individuals will be contacted via their email addresses to update their preferences regarding the type of content they would like to receive. Based on your preferences, we may use your data to:
Occasionally, we may use data for purposes not provided in this Privacy Policy, but these will be within your legitimate expectations.
All collected data will be deleted from our servers when you request it or when it is no longer necessary or relevant for providing our services, except when retention is required due to legal obligations or the need to preserve rights of Teltec Data. At any time, you may request a copy, modification, or deletion of your stored data by sending an email to privacidade@teltecdata.com specifying which data you wish to be removed.
All emails we send containing offers, content, and event information include an unsubscribe link at the bottom. By clicking this link, you will automatically be removed from the mailing list. If you fill out any form again to receive materials, your email will be re-added to the list. Therefore, if you wish to unsubscribe again, the request must be made once more.
Teltec Data reserves the right to monitor the use of its solutions, mainly to ensure compliance with the rules described in our Agreement and to verify whether there is any violation or abuse of applicable laws.
Your personal information may only be accessed by Teltec Data employees, and among them only those with proper authorization. In some cases, when your information is provided through partnership campaigns, explicitly identified partners may also have access to it. No personal data will be publicly disclosed.
Data that you provide directly will not be shared with third parties except in authorized cases or to comply with legal and/or contractual obligations. Teltec Data reserves the right to provide data and information about you, including your interactions, if required by court order, necessary to comply with national laws, or if you expressly authorize it.
All data, information, and content about you may be considered assets in the event of business negotiations involving Teltec Data. Therefore, we reserve the right to include your data among company assets if the company is sold, acquired, or merged with another. By means of this Policy, you acknowledge and agree with this possibility.
All your data is confidential and only authorized individuals will have access to it. Any use of such data will comply with this Policy. We will make all reasonable market efforts to ensure the security of our systems and your data. Our servers are located in different locations to guarantee stability and security and may only be accessed through previously authorized communication channels.
Whenever possible, all your information will be encrypted, provided that this does not compromise our services or the use of our solutions. We will retain data and information only as long as necessary or relevant for the purposes described in this Policy, as required by law, or as necessary to protect the legitimate interests of Teltec Data.
Teltec Data reserves the right to modify this Policy as many times as necessary to provide you with greater security, convenience, and an improved experience. Therefore, it is very important that you review our Policy periodically. For convenience, we indicate at the beginning of the document the date of the last update. If relevant changes are made that require new authorizations from you, we will publish a new Privacy Policy.
Before using your information for purposes other than those described in this Policy, we will request your authorization.
The processing of collected data will be carried out by the Data Protection Officer (DPO). You may contact them via email at privacidade@teltecdata.com, informing the subject of your inquiry, complaint, question, feedback, or request.
This document is governed by and must be interpreted in accordance with the laws of the Federative Republic of Brazil, especially Law No. 13.709 of August 14, 2018.
The Court of the District of Florianópolis, Santa Catarina, is hereby elected as the competent jurisdiction to resolve any issues arising from this document, with express waiver of any other jurisdiction, however privileged it may be.
Personal information is processed based on the legal grounds provided by the General Data Protection Law (LGPD), such as consent, compliance with legal or regulatory obligations, execution of contracts, or legitimate interest, always respecting the fundamental rights and freedoms of the data subject.
Personal data is stored only for the time necessary to achieve the purposes for which it was collected or as required by legal and regulatory obligations. After processing ends, the data will be securely deleted or anonymized, except in cases where legitimate retention is necessary.
We adopt appropriate technical and organizational measures to protect personal data against unauthorized access, misuse, loss, or destruction, including encryption, access control, authentication, system monitoring, and periodic review of security practices. In the event of a security incident with relevant risk, data subjects and the National Data Protection Authority (ANPD) will be notified as required by law.